[Nov 23, 2009 14:09] Web access to Microsoft Live@edu accounts now works.
Overview
ITC's Communication Services group provides voice communication and telephone services to all University and Health Sciences Center departments, students in residence halls, and the Regional Centers of the Division of Continuing Education. Communication Services' staff are responsible for: processing requests for both service changes and equipment installation/relocation/removal; handling telephone service billing, requests for Forced Authorization Codes and telephone calling cards; voicemail service; requests for in-bound 800 numbers; preparation of the University of Virginia Telephone Directory; paging services; ACD reporting; operator services; and emergency call services. Communication Services also provides cable television services to the University.
- Telephones and Related Services
- Information about requesting service changes (TSRs), equipment installation/relocation/removal, Forced Authorization Codes (FACs), in-bound 800 numbers, and calling cards; also telephone service billing, long-distance service, the voicemail system, cellular service, the University of Virginia Telephone Directory, and telephone system management within departments. (Info for newly-admitted students >>)
- Cable Television
- Cable television service is available to students living in on-Grounds residence halls. (Info for newly-admitted students >>)
- SIMON Paging System
- Used mainly in the Medical Center the paging system is often referred to as the SIMON Paging System or just SIMON. It is available 24 hours a day, 7 days a week and reaches all areas in the UVa hospital and areas within a radius of approximately 25 miles of the hospital.
- New Communication Services Cost Recovery Model
- ITC Communication Services is completing a long process to change the way that costs are recovered for telecommunication services. The Academic side of the University (Agency 207) is transitioning to this new cost recovery model in July 2009 at the start of the 2009-2010 fiscal year.