ITS Communication Services
Telephone System Transition Now Underway: VoIP is coming! (June 2014—December 2015)
Between June 2014 and December 2015, there will be 2 telephone systems in use at UVa. The University's transitioning of the existing Siemens telephone system/ROLM phones (the "legacy" phone system) to the Voice Over Internet Protocol (VoIP) system and phones (the "new" University Telephone System) is well underway. Approximately 26,000 phone lines from both the academic and medical center sides will be migrated between June 2014 and December 2015.
- firstname.lastname@example.org: Telephone questions, service, billing inquiries, comments; cable television issues and questions.
- email@example.com: Faculty and staff with existing cell service ordered through VITA.
Unless otherwise noted, all numbers are 1-434-924-xxxx.
|For help with:||Call:|
|Calling Card Requests||4-4106|
|Cellular Service Request||4-6879|
|Communication Service Requests (CSRs) - how to access and complete | pricing||4-4148|
|Conference Call Account Request||4-6879|
|Forced Authorization Code Requests (FAC)||4-4106|
|Inbound 800 Number Requests||4-4089|
|Operator Services (McKim Hall)||4-2550|
|Student Services (Residence Hall telephones, cable television, data communications, and Personal Identification Number (PIN) Requests)||4-6879|
|Telephone Billing Inquiries for Faculty/Staff||4-4148|
|Telephone Billing Inquiries for Students||4-6879|
|Telephone Repair - University Service (924/982/243/297 exchanges)||4-8600|
|Telephone Repair - Emergency Phones||4-8600 (opt 1, opt 1)|
|Telephone Repair - Charlottesville Numbers, Century Link (Centrex)||1-800-304-7628|
|University Telephone System||4-4357|
|Xpressions Voicemail Help Desk||4-4183|
By Messenger or USPS Mail
- Messenger Mail: ITS Communication Services, P.O. Box 400196, UVa
- USPS Mail: UVa/ITS-Communication Services, P.O. Box 400196, Charlottesville, VA, 22904-4196.
The ITS Communication Services main office is located on the second floor of Carruthers Hall, 1001 N. Emmet Street, and is open Monday-Friday, 8AM-5PM, University holidays excepted.