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Telephone System Transition Now Underway: VoIP is coming! (June 2014—December 2015)

Between June 2014 and December 2015, there will be 2 telephone systems in use at UVa. The University has begun the process of transitioning existing Siemens telephone system/ROLM phones (the "legacy" phone system) to the Voice Over Internet Protocol (VoIP) system and phones (the "new" University Telephone System). Approximately 26,000 phone lines from both the academic and medical center sides will be migrated between now and December 2015.

Legacy Telephone Website | New University Telephone System Website

By Email | By Phone | By Mail | In Person

By Email

  • Telephone questions, service, billing inquiries, comments; cable television issues and questions.
  • Faculty and staff with existing cell service ordered through VITA.

By Phone

Unless otherwise noted, all numbers are 1-434-924-xxxx.

For help with: Call:
Calling Card Requests 4-4106
Cellular Service Request 4-4106
Communication Service Requests (CSRs) - how to access and complete | pricing 4-4148
Conference Call Account Request 4-4104
Design/Configuration Assistance 4-4148
Directory Questions 4-4148
Equipment/Services Offerings 4-4148
Forced Authorization Code Requests (FAC) 4-4106
Inbound 800 Number Requests 4-4089
Operator Services 4-2550
Paging System Information (SIMON 2 System) 4-5963
Personal Identification Number (PIN) Requests 4-6879
Student Services (Residence Hall telephones, cable television, and data communications) 4-6879
Telephone Billing Inquiries for Faculty/Staff 4-4148
Telephone Billing Inquiries for Students 4-6879
Telephone Repair - University (Siemens/ROLM) Service (924/982/243/297 exchanges) 4-8600
Telephone Repair - Charlottesville Numbers, Centrex 1-800-304-7628
Xpressions Voicemail Help Desk 4-4183

By Messenger or USPS Mail

  • Messenger Mail: ITS Communication Services, P.O. Box 400196, UVa
  • USPS Mail: UVa/ITS-Communication Services, P.O. Box 400196, Charlottesville, VA, 22904-4196.

In Person

The ITS Communication Services main office is located on the second floor of Carruthers Hall, 1001 N. Emmet Street, and is open Monday-Friday, 8AM-5PM, University holidays excepted.

  Page Updated: Monday 2014-06-23 10:59:23 EDT

Standards & Policy

University of Virginia
Information Technology Services
2015 Ivy Road
P.O. Box 400324
Charlottesville, Virginia, 22904-4324 USA

UVa Help Desk: 434-924-HELP (434-924-4357) •

Page Updated: 2014-06-23; © 2014 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology Services (ITS) website is provided as a public service with the understanding that ITS makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.