Microsoft Exchange

Configure an iPhone or iPod Touch for UVa’s Exchange Service

How to Configure Your iPhone/iPod Touch to Connect to Your Exchange Account

Before you start: If you’re using an on-Grounds wireless network, you must first configure your iPhone or iPod Touch to connect to UVa’s wireless network.

  1. Configure your iPhone or iPod Touch to connect to your email account on the UVa Exchange Service:
  2. Optional: You may want to configure your iPhone or iPod Touch for LDAP, as well.

Before You Start

Connect to a UVa Wireless Network

See how to connect your iPhone or iPod Touch to UVa’s wireless networks.

Step 1: Configure your iPhone/iPod Touch to Connect to the UVa Exchange Service.

Connecting to the UVa Exchange Service Via ActiveSync

Note: This type of configuration will allow you to auto-synch your Exchange calendar and contacts.

  1. Ensure you have an account on the UVa Exchange Service.
  2. On your computer: Then, request that ActiveSync be enabled for this account. To do this:
    1. Go to the Eservices Management Website and log in through NetBadge.
    2. Click Account Management, then Exchange tools.
    3. Click Activate Exchange for a Mobile Device or Smartphone.
    4. Click the Mobile Activation button.
  3. Then, on your iPhone or iPod Touch: From the Home screen, tap Settings, then Mail, Contacts, Calendars, then tap Add Account.
  4. On the Add Account screen, tap Microsoft Exchange. The account configuration screen appears.
  5. In the specified fields:
    1. In the Email: field, type your UVa Exchange Service email address, in the form:
      your UVa computing ID@eservices.virginia.edu. For example: mst3k@eservices.virginia.edu
    2. In the Domain: field, type eservices.
    3. In the User Name: field, type your UVa computing ID (e.g., mst3k).
    4. In the Password: field, type your Eservices/UVa Exchange Service password.
      • Note: The password for your Exchange account is the same as your Eservices password. If you do not know this password, (re)set it now.
    5. In the Description: field, type a name to help you identify this account or leave the default text in place. Tap Next.
    6. In the Server: field, type mail.eservices.virginia.edu. Tap Next again.
  6. Turn on which content to synch: Mail, Contacts, and/or Calendars.
    • Note: If you choose to synch your calendar and contacts, any existing calendar and contact information on the device will be overwritten. Additionally, iTunes will no longer synch contacts and calendars with your computer.
  7. When you’re finished, tap Done.
  8. The device immediately offers to synch with the Exchange server. You may be required to set a passcode in compliance with the Exchange ActiveSync policy. If the current passcode for your device does not meet policy requirements, the device will not synch with the server until the passcode is changed.

Note: To change synch settings later, go to Settings, then Mail, Contacts, Calendars, then Your Exchange Account, and select the options for synching Calendar, Contacts, and Mail.

Connecting to the UVa Exchange Service Via IMAP

Note: This type of configuration will not allow you to auto-synch your Exchange calendar and contacts.

  1. Ensure you have an account on the UVa Exchange Service.
  2. On your iPhone or iPod touch: Establish a connection to the Internet. (See how to connect your iPhone or iPod Touch to UVa’s wireless networks.)
  3. From the Home screen, tap Settings, then select Mail.
  4. Select Add Account….
  5. Select Other, then select IMAP.
  6. In the specified fields:
    1. In the Name: field, type your name as you want it to appear in the From: line of email messages you send from this account.
    2. In the Address: field, type your UVa Exchange Service email address, in the form:
      your UVa computing ID@eservices.virginia.edu. For example: mst3k@eservices.virginia.edu
    3. In the Description: field, type a name to help you identify this account.
    4. In the Incoming Mail Server Host Name: field, type mail.eservices.virginia.edu
    5. In the User Name: field, type your UVa computing ID in the form: mst3k
    6. In the Password: field, type your Eservices/UVa Exchange Service password.
      • Note: The password for your Exchange account is the same as your Eservices password. If you do not know this password, (re)set it now.
    7. In the Outgoing Mail Server Host Name: field, type: mail.eservices.virginia.edu
  7. Leave all other fields empty and tap Save.
  8. You may receive an error: “Cannot Connect Using SSL - Do you want to try setting up the account without SSL?” Tap Yes.
  9. You should be returned to the main Mail screen. Tap the eservices account you just created, and scroll to the bottom of the screen.
  10. Tap Advanced.
  11. Under Incoming Settings, be certain Use SSL is ON.
  12. Under Outgoing Settings, be certain Use SSL is OFF.

Step 2: Optional - Configure Your iPhone/iPod Touch for LDAP.

Optionally, you may want to configure your iPhone/iPod Touch for the University of Virginia LDAP, as well.

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