The Action Request System provides both application help and context-sensitive help. You can also access version and environment information about your User Tool.
Help information is available on all User Tool and Notification Tool windows and commands. This information is presented in a quick reference format. For detailed information about AR System features, read this HTML or the hard copy documentation. Help is also available on many of the procedures that you most commonly perform. Select Contents from the Help menu or press the F1 key to see a list of the available help topics.
Select Field/Schema help from the Help menu or the help tool bar button to display help on the current field or active link. The cursor changes to an arrow and a question mark. Then, select the field, active link button or anywhere within the schema. To display help on an active link tied to a field, select the field. To display help on an active link tied to the schema (an active link that triggers when you an AR is submitted or when a query is issued), select anywhere within the schema. This help contains such information as the name of the field, the field ID, the data type, the maximum length of the field as well as any help text supplied by your AR System administrator.
This is an example of the Field/Schema Help dialog box:
Select the About item from the Help menu to display information about the product, as shown below. You should be prepared to provide this information whenever you call Remedy Technical Support.
Click here to see an example of the About Box.
Copyright © 1996, Remedy Corporation. All rights reserved.
