Installing the AR System Tools for Windows

Before you install the AR System User and Notification Tools, make sure you have all of the following information from your AR System administrator:

Your registered AR System user name and password.
The names of the AR System and Notification servers. Most likely, the AR System server and the Notification server are on the same machine.
The directory where Windows is installed.
The network stack you are using.

Note: Before installing, it is a good idea to make a backup copy of your two AR System for Windows floppy disks. (Refer to the DISKCOPY command in your DOS manual for instructions.)

Installing the AR System

Note: When you install the PC client tool, your old ar.ini file is copied into ar.ini
in the <ar_config_dir>\backup directory.

Scan the entire Release Notes before installing. Make sure that you have a supported network stack already installed.
Start Windows, if it is not already running.
Insert the AR System for Windows floppy disk #1 (3.5") in the A: or B: floppy drive.
Select the Run command on the Program Manager's File menu. In the Run dialog box, type A: (or B:)\SETUP and select the OK button.

This starts the installation program and a note window appears indicating that the Setup program is initializing.

Setup searches your local drives for a previous Action Request System installation.
The Action Request System installation welcome dialog box appears. After reading the greeting, select the Exit button to stop the installation process or select the Continue button to proceed.

The Installation Options dialog box appears displaying your current Home and Windows directories and disk space information.
If you want to change the default directories for the AR System installation, your AR System configuration file, or for your Windows files, select the Directories button on the Installation Options dialog box.

The Directories dialog box appears letting you specify alternate directories. The default directories are C:\Remedy, C:\Home, and C:\Windows for the AR System installation directory, AR System Home (configuration) directory, and Windows respectively.
To find out how much space is available on one of your drives, select the drive from the Drive drop down list box. The Disk Space Information reflects the available space on the disk.
To change the directories in the Install Directory, Home Directory and Windows Directory fields, either type directly in the fields or press the Browse button next to the Install Directory and Home Directory fields to display the Browse Directories dialog box. The Browse Directories dialog box allows you to browse through and select from all available directories on the different drives on your system.

Note: While you can edit the Windows Directory field, if you specify a directory that does not already contain the win.ini file, the Windows Directory field returns to the default directory.

Select the OK button on the Directories dialog box to return to the Installation Options dialog box. Select the Exit button to stop the installation procedure. Select the Cancel button to go back to the Installation Options dialog box and not apply any changes.
On the Installation Options dialog box, select the Continue button to continue. Select the Exit button to stop the installation procedure.

If you selected the Continue button, the Time Zone dialog box appears.
In the Time Zone field, select the appropriate time zone for your region from the drop down list box. Ensure that the Daylight Savings Time checkbox is checked if Daylight Savings Time is observed in your region.
When you are satisfied with the Time Zone settings, click on the Continue button.
The Server Locations dialog box appears allowing you to add servers. The Server List in the lower portion of the dialog box is a list of AR System servers which your User and Notification Tools can connect to.
To add a server, enter a server name in the Server Name field and select the AR System Server and Notification Server check boxes as appropriate.
Select the Add button to add each server to the list.
To delete a server from the Server List, select the server in the Server List, and then select the Delete button.
Once your server list is correct, select the Continue button to continue with the installation procedure. Select the Exit button to stop the installation procedure.
A message box appears which displays the progress of loading the AR System executables.
A dialogue box will appear, prompting you to insert disk 2. Remove disk 1 and insert disk 2 in the disk drive.
Select the OK button to continue with the installation.

The Configuration Files dialog box appears allowing you to modify your win.ini and any existing Action Request System files either now or later.
Select the Make Changes now and backup current version radio button to have the installation process backup the current version of your win.ini and Action Request System files and to make the changes now to the original files.
Select the Write modified version to another location radio button to have the installation process save your modifications in another location allowing you to update your win.ini and Action Request System files at a later time.
Select the Continue button to continue with the installation procedure. Select the Exit button to stop the installation procedure.
A Modified Files dialog box appears providing the location of the unmodified versions of win.ini and any existing AR and ar.ini files. Select the OK button to complete the installation process.

The Setup Complete dialog box appears telling you setup has successfully installed the Action Request System Version 3.0.
Select the OK button to complete the installation process.

[Top] [TOC] [Prev] [Next]

support@remedy.com