Once the AR System is installed, your desktop automatically displays the "Remedy AR System" group window containing the User Tool icon. To start the tool, simply double-click on the User Tool icon. (Note that you may only run one instance of the User Tool at any one time on each machine.)
Your user name and password identify you to the AR System and give you the appropriate access permissions. Whenever you use the AR System, you should make sure you are logged in with the correct user name and password to assure that you have access to the fields, schemas, and functions required to help you do your job.
Users are set up in the AR System by the AR System administrator. If you do not know the login you should be using for the AR System, see your AR System administrator before you continue.
Note: If you are not a registered user, and unregistered users are allowed at your site, the User Tool starts with a "guest" set of capabilities. A guest user can retrieve any public information in the system. In addition, a guest user may be allowed to submit ARs, record a macro, generate a report, specify user defaults, and review ARs.
If you are starting the User Tool for the first time (or if you have set preferences so that the AR System always asks you to login), the Login dialog box appears as shown below. Enter your registered user name and password, then select the OK button.
If you do not select the preference that causes the user to always prompt for login, your user name and password are saved in your ar.ini file and you are automatically logged in when you start the User Tool.
If the name and password you entered are valid, the Login dialog box is exited. You are in the AR System User Tool Main window and ready to begin working.
If this is the first time you are logging into the User Tool, your login information consists of the default configuration directory and server list on your PC. For information on how to change these, see the section entitled Login Information.
If you enter a valid user name but an invalid password, you receive an error message and are not logged in. If you enter an unknown or invalid user name and guests are allowed use of your AR System, you are successfully logged in with a warning telling you that you only have guest privileges. If you enter an unknown or invalid user name and guests are not allowed use of your AR System, you receive an error message and are not logged in.
The kind of license that your user name is allowed determines what you can do in the User Tool. If you have a Read license, you can read and submit ARs within the limitations specified by your AR System administrator, but will not be allowed to update existing entries.
If you have a Fixed license, you can read, submit and update existing ARs within the limitations specified by your AR System administrator. Fixed licenses are permanently associated with a single user name. With this type of license, you can always access the User Tool.
If you have a Floating license, you have the same privileges as with the Fixed license. Floating licenses are not attached to any single user name. With Floating licenses, there are only a certain number of licenses available for use. If no license is available when you try to log in, you will receive a warning telling you that no license token is currently available and you are being allowed access to the system with Read Only permission. If a token becomes available, it will be allocated to you. You will receive a note indicating you have been allocated a token when it becomes available. (The default "timeout" value for Floating licenses is two hours. For information on specifying timeouts, see the Action Request System Administrator's Guide.)
You may also be assigned a Fixed or Floating Full Text license. A Full Text License grants you the ability to use the full text search capacity supported by the AR System. If you are assigned a Floating license, you will grab one of the tokens available in the license pool. If no license is available, you will receive a warning and be allowed to access the system without using the full text search capability (the system will use the default database search capability). When a token becomes available, it will be allocated to you; you will receive a note, and will then be able to perform full text searches. (The default "timeout" value for Floating Full Text licenses is two hours. For information on specifying timeouts, see the Action Request System Administrator's Guide.)
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