Overview of the Action Request System

The Action Request System (AR System) provides you with all the tools you need to quickly and easily manage support requests and problems. Using the AR System, your AR System administrator can create a flexible, customizable workflow process for you. As you make entries in the AR System, you are automatically capturing a database of problem solving experience. You can efficiently track and report a variety of issues, information, and problems. Both end users and support staff can take advantage of interactive access to the AR System database.

This overview introduces all users to the concepts and features of the AR System, including:

AR System Users -- the roles that various people play in the operation of the AR System.
AR System Tools -- the tools provided by the AR System.
AR System Activities -- the activities in which users of the AR System are involved.

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