There are four types of users who are involved with the operations of the AR System:
AR System administrators are responsible for the management of the AR System. They set up database schemas (the definitions of AR System databases), set access rights for users, and design the workflow process.
AR System subadministrators are responsible for the set up, design, and access rights of a given set of schemas as permitted by the AR System Administrator.
Members of the support staff resolve action requests (ARs) using the AR System as set up by the AR System administrator. They assign and are assigned ARs, and log their progress in the appropriate fields. Support staff members are able to use information stored in previous ARs to avoid redundant effort and to expedite the resolution of current ARs.
End users are individuals with problems and support requests who initiate ARs. End users ideally have direct access to the AR System, although it is not a requirement. End users with direct access submit ARs using the User Tool.
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