[TOC] [Prev] [Next]

Displaying Action Requests

Select Display (click here to view an example) from the Query menu to view ARs that match the query criteria defined in the active Query window or that are selected in an active Query List window. You can also select the Display tool bar icon or type Ctrl+D. In a Query List window, you can display a subset of the listed items by selecting only the items you want to display.

The Display window shows one AR at a time. Use the Previous and Next Actions menu items to page through the list of ARs. You can also use the Previous and Next tool bar icons or type the Ctrl+Left Arrow keys or Ctrl+Right Arrow keys respectively. The total number of ARs to be displayed appears on the status bar at the bottom of the window. If the number of ARs ready for display is too large to be manageable, you can return to the Query window to refine the query criteria and then re-display the ARs.

The Display window allows you to view the status history for each AR. The status history shows the progress that has been made since the AR was submitted. Select Show Status History from the Actions menu (or type Ctrl+H) to view the status history.

You can trigger active links set up by the AR System administrator from within the Display window. However, since the screen is read-only, the Set Fields operation of active links will not be performed.

Note: You cannot change information in the Display window. To modify an AR, you must use the Modify Individual or Modify All operation.

This section contains the following procedures:


Using the Display window

To display the previous or next AR:

[Top]


Re-displaying query criteria

To re-display the query criteria in the Query window:

[Top]


Submitting a similar AR

To copy the contents of the Display window to a Submit window to submit a new entry just like the current one:

A Submit window is opened and all field contents except any Diary fields are copied from the Display window to the Submit window.

[Top]


Reviewing status history

To review the history of status changes for the AR:

[Top]


Viewing the status history of an AR

  1. Display the AR in a Modify Individual or a Display window.

  2. Select Show Status History from the Actions menu (or type Ctrl+H). The Status History dialog box appears (click here for an example).

  3. To view the status history for other ARs, use the Previous and Next items on the Actions menu, the Previous and Next tool bar icons, or type the Ctrl+Left Arrow keys or Ctrl+Right Arrow keys while the Status History dialog box is still open. The Status History dialog box changes to reflect the status of the currently displayed AR.

[Top]


Reviewing diary entries

The Display window also lets you review all existing entries for a Diary field, as shown in the figure below. Diary type fields are used to keep a history of actions taken on an AR.

On the Display and Modify Individual windows, the diary symbol appears different when the diary field contains information. The pages in the diary symbol appear to contain text. This way, you can tell at a glance if the field already contains information.

To display existing diary entries for a Diary field, use the mouse (or left button) to select the diary symbol to the right of the field.

Figure: Viewing Diary Entries


[Top] [TOC] [Prev] [Next]


support@remedy.com

Copyright © 1996, Remedy Corporation. All rights reserved.