[TOC] [Prev] [Next]

Using the Notification Tool

The Notification Tool allows for the prompt notification of users who need to know when an AR has been submitted or when progress has been made in resolving an AR. The AR System administrator determines what kinds of changes initiate a notification when setting up the AR System.

The Notification Tool alerts you when specific changes are made to ARs, as defined by your AR System administrator. The tool runs in the background and waits for notifications to arrive from an AR System server. When a notification is received for you, the Notification Tool can do any of the following to alert you depending on the options you have set: beep, flash, open the tool, or display a Notification Popup dialog box. The tool also maintains a notification log for later reference.

Depending on how the filter is created, and on how your AR System administrator specifies your default notification mechanism, you can be notified by the Notification Tool or through email.

This section includes the following topics:

• Starting the Notification Tool
• Changing current login information
• Notification Tool menu items
• Exiting the Notification Tool
• Receiving a notification
• Reviewing the notification log, including deleting notifications
• Setting Notification Tool preferences
• Specifying an alternate configuration directory for the Notification Tool
• Displaying on-line help

For information on starting and working with the User Tool, see Getting Started with the User Tool.

[TOC] [Prev] [Next]

Copyright © 1996, Remedy Corporation. All rights reserved.