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Submitting Action Requests

An action request (AR) is a collection of information that describes an incident, such as a problem or a service request.

You submit an AR by entering the appropriate information in the Submit window of the User Tool. The AR is added to the database and, normally, a member of the support staff is assigned the AR and notified automatically -- often through the Notification Tool. After the AR is resolved, it remains in the database where other users managing similar ARs are able to reference it.

You can open more than one Submit window at any time. You can open multiple Submit windows for the same schema, or you can open Submit windows for multiple schemas.

This chapter describes the features of the Submit window and tells you how to use the Submit window to submit an AR. It covers the following topics:

• Submitting an AR.
• Filling in fields, including information about data types, data entry operations, and keywords.

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