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Read this section before proceeding with the Action Request System and the Windows User Tool HTML documentation. The following information is provided in this section:
Anyone who uses the Action Request System (AR System) Windows User and Notification Tools will be interested in the information in this manual. It describes the operations that are performed regularly by those using the User Tool and the Notification Tool. It assumes familiarity with MS-DOS and Microsoft Windows.
Overview of the Action Request System provides a general description of Action Request System Tools and how they are used.
Getting Started with the User Tool tells you how to install, start, and be productive with the User Tool. (See Using the Notification Tool for information on starting the Notification Tool.)
Submitting an Action Request tells you how to submit a new action request (AR) to the Action Request System database.
Reviewing and Modifying Action Requests tells you how to perform queries to retrieve specific ARs and list, review, modify, or delete them.
Reports describes how you can generate reports and statistics from the AR System database.
Using Macros tells you how to use the macro facility to automate operations.
Customizing the Environment tells you how to personalize your view of AR System schemas and how to set field properties and defaults.
Using the Notification Tool tells you how to start and use the Action Request System Notification Tool.
Using Electronic Mail tells you how to use electronic mail to submit ARs and receive notifications.
AR System File Locations list where the AR System files are located.
Networking Notes tell you about the supported network stacks and requirements for their use.
DDE Functionality in the AR System tells you how to use Dynamic Data Exchange (DDE) to communicate with third party Windows applications.
The Glossary lists and describes terms that you need to be familiar with as you use the AR System.
In addition to this Windows User Tool HTML Documentation, the following hard copy manuals provide details about aspects of the AR System:
The Action Request System Installation Guides provide instructions for installing the AR System software on several operating environments. There are separate installation guides for the UNIX and Windows NT environments.
The Action Request System User's Guides are how-to descriptions of the operations that most AR System users perform. There are separate hard copy User's Guides for environments supporting the Motif, Windows, and Macintosh graphical user interfaces (GUIs) as well as for ASCII terminals. Make sure that you are using the guide that is appropriate for your environment.
The Action Request System Getting Started Guide and Sample Schemas provides an online demonstration showing the use of the AR System in a sample help desk environment and describes how you can use the sample schemas provided with the AR System.
The Action Request System Administrator's Guides describe how AR System Administrators use the Administrator Tool to set up the AR System and define its local operations. Volume 1, Using the Administrator Tool, provides platform-specific information about running the Administrator Tool. Volume 2, Performance and Configuration Topics, discusses advanced AR System concepts. There are separate Administrator's Guides for the Motif and Windows environments.
The Action Request System Distributed Server Option Administrator's Guide provides information about operating the AR System in a distributed, multi-server environment. Included are instructions for creating all of the necessary mappings and filters that you use along with the Distributed Server Option to keep AR System entries synchronized across multiple servers.
The Action Request System Programmer's Guide is a reference guide for programming with the Application Programming Interfaces (APIs) that come with the AR System.
The Action Request System Troubleshooting Guide discusses tips for fixing problems frequently encountered in AR System tools.
The Action Request System Error Messages Guide provides detailed descriptions of errors, notes and warnings encountered in the AR System.
The Action Request System Master Index provides a quick reference to topics found throughout the AR System hard copy documentation set.
Boldface type indicates that a word is a new or important term.
Example: filters.
Courier type indicates system messages,
prompts and terminal output.
Example: Login:
Boldface courier type indicates
data to be entered by the user.
Example: Login: Jose Smith
Green text indicates an explicit
directory or a file name.
Example: Edit the file win.ini.
<Green italic text within brackets>
indicates a variable directory, file name, or string that you replace with
an appropriate directory, file name, or string.
Example: The file should be stored in <ar_config_dir>.
Italics indicate a reference to another manual or to a different
section within this documentation.
Example: See Action Request System Documents.
Italics are also used for emphasis.
Example: All users will be affected.
Red text indicates a third-party product name.
Example: Refer to the Reflection Network Series
4.0 documentation.
Copyright © 1996, Remedy Corporation. All rights reserved.